How Well Do You Handle Conflict?

Whenever I face a conflict situation, I act immediately, without giving myself too much time to think.
TrueFalse
Most people would prefer to avoid conflict at all costs.
TrueFalse
When I go to mediate a dispute between my employees, I research everything so I'll know what position to take.
TrueFalse
It's a good idea to ask a lot of open questions to determine everyone's side of the story.
TrueFalse
When people get defensive, I tend to get defensive, too.
TrueFalse
People often call on me to help them sort through their sticky situations at work.
TrueFalse
It's not a good idea to ask people what they want. It's better to tell them what you expect.
TrueFalse
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